Frequently Asked Questions
Do You Have Questions?
We have the answers (well, most of the time!)
Below you’ll find answers to the most common questions you may have regarding Aficionado and our machines.
If you can’t find the answer you’re looking for, just Contact us! Be sure to come back to visit for updates.
Our network of eKiosks is being deployed mainly in Northern and Central New Jersey and up and down the east coast of the United States.
We do not sell individual machines at this time. However, we do work with vending operators and food producers interested in expanding our overall distribution network and adding an additional revenue stream to theirs. If this is you, feel free to reach out.
These types of eKiosks have been available around the globe for the last 25+ years. We know, crazy right? However, the craftsmanship relative to our eKiosks is second to none.
In terms of space, our machines are similar to traditional machines-H: (76.3 in.) x W: (53.9 in.) x D: (50.03 in.).
Our machines require a 220V outlet. These are slightly larger than a standard 110v outlet in our homes.
Wi-Fi is required for real-time monitoring, but we can provide connectivity solutions if needed.
Our machines are wi-fi connected and provide real-time data on:
- Inventory levels
- Sales activity
- Machine performance
This allows us to restock proactively.
Wi-fi is required for real-time monitoring, but we can provide connectivity solutions if needed.
Yes. Machines are designed with built-in security features to protect both the equipment and inventory.
All meals are prepared in a certified commercial kitchen following strict food safety and quality standards.
Meals are freshly-made and stored in the machine, which is temperature-controlled.
This is done to ensure we're able to maintain food quality and taste when heated in our machine
We follow strict food safety protocols which include:
- Temperature-controlled storage and transport
- Clearly labeled expiration dates
- Regular inventory rotation
- Routine quality checks during every service visit
Each item has a defined shelf life. Our technology tracks inventory and ensures:
- All products in the machine available for purchase, remain fresh
- Items are rotated regularly
We offer a variety of restaurant-quality meals, which may include:
- Breakfast, lunch, and dinner options
- Healthy and dietary-specific meals (depending on location demand)
- Menus can be customized based on your location’s preferences
The machine heats meals on demand using built-in heating technology. Customers receive a hot,
restaurant-quality, ready-to-eat meal in 60-110 seconds for most meals.
Very little:
- Power outlet (220V)
- Small amount of space
- Optional Wi-Fi access
Our machines are provided to qualified hosts for free, but typically require a small deposit for setup, which
can be returned after the initial term.
No. This is a fully managed solution. Your team does not need to interact with the machine.
It depends on the location, but there are many:
- Convenient, on-demand food access for employees, customers or residents
- No operational burden
- Modern amenity that enhances your space
We encourage customers to report issues via a QR code on the machine, which allows for immediate
reporting and resolution.
Machines are typically serviced daily, depending on usage and demand.
During each visit, our team:.
- Restocks fresh meals
- Cleans and sanitizes the machine
- Checks temperature and functionality
- Performs minor maintenance if needed
Our wi-fi connected machines are monitored in real time. If an issue occurs:.
- We receive an alert immediately
- A technician is dispatched promptly
- Most issues are resolved quickly to minimize downtime
No. We provide a fully managed service. Your team is not responsible for.
- Stocking
- Cleaning
- Maintenance
- Repairs
Cleanliness is a top priority. Machines are:
- Cleaned and sanitized regularly
- Maintained to food-service standards
- Inspected during every service visit
Videos
Products
How many meals does one of your eKiosks hold?
It depends on a host of factors, but our machines can hold up to 88 different restaurant quality meals at the same time
Are the meals in the machine always the same?
While we have some staples that everyone seems to enjoy, variety is important to our customers. We offer a rotating array of meals and specials from different cuisines in our eKiosks to keep things exciting.
How often do you make meals?
While it depends on which meals are needed and at what location, we generally prepare meals daily.
Servicing
How long does it take for me to get my food from the eKiosk after I've made my selection?
It depends on the food items, but on average, it takes between 60-90 seconds after selection to receive one of our hot, restaurant quality meals
How often is the eKiosk filled with meals?
We fill the machine as often as needed. By using technology, we know which meals have been purchased and those that need to be filled
This is great, I'd like to get one put in where I live and work, but how do they contact you?
Feel free to refer us to the main contact at your building, job or facility using the “Host an eKiosk” link.
Company
Where is your service area?
Our network of eKiosks is being deployed mainly in Northern and Central New Jersey and up and down the east coast of the United States.
Can I buy an eKiosk directly from you to manage myself?
We do not sell individual machines at this time. However, we do work with vending operators and food producers interested in expanding our overall distribution network and adding an additional revenue stream to theirs. If this is you, feel free to reach out.
How long have these eKiosks been around?
These types of eKiosks have been available around the globe for the last 25+ years. We know, crazy right? However, the craftsmanship relative to our eKiosks is second to none.
We're Ready When You Are
Have a question about our eKiosks? Interested in hosting an eKiosk at your location or simply want to see it in action?